Terms of service

1. Overview

These Terms of Service ("Terms") apply to every quote, order and purchase made through www.inkaspromo.com or directly with Inkas Promo. Inkas Promo is the trade name of Inka's Screen Printing LLC, a Texas limited liability company ("Inkas Promo," "we," "us" or "our").

By placing an order, approving a quote or proof, or using our website, you ("you" or "Customer") agree to these Terms. If you are ordering for a school, company or organization, you confirm you are authorized to accept these Terms on its behalf.

We currently sell and ship only to customers in the United States.

2. Orders, Quotes and Proofs

Every custom order is built from a quote and a digital proof. The proof shows the product, color, imprint method, artwork, placement and size.

• You are responsible for checking the proof. Please review spelling, names, numbers, dates, colors, sizes, quantities and placement before approving.
• Approval and payment happen together. When you approve your quote and pay, your order is confirmed and released to production. For purchase order (PO) customers, the order is confirmed when we receive an approved PO.
• No changes once in production. After an order enters production we cannot change the design, sizes, quantities or colors, and we cannot reprint because of errors in an approved proof.
• Mock-ups are representations. On-screen colors and mock-ups are close approximations and may differ slightly from the finished product.
• Quotes expire. Quotes are based on current blank and supplier pricing and may change if not approved within 30 days, or if product availability changes.
• Artwork services. We may charge a design fee for artwork creation, logo rework or vectorizing, or for revisions beyond those included in your quote. Fees are listed on your quote.

3. Pricing and Payment

Prices are in U.S. dollars and depend on quantity, garment or product, decoration method, number of colors and number of imprint locations.

• Volume pricing is per design. Different designs are not combined to reach a quantity price break.
• Extended sizes. Sizes 2XL and larger may carry an upcharge, shown on your quote.
• Setup and extra charges. Setup fees, extra imprint locations, personalization and rush fees are listed on your quote.
• Payment in full is required before production. Online payments are processed securely through Shopify Payments. We do not store your full card details.
• Sales tax is charged where required by law. Tax-exempt organizations must provide a valid exemption certificate before the order is placed.

Purchase orders. Approved schools, government agencies and organizations may pay by PO on Net 15 or Net 30 terms, as stated on the invoice. Checks must be mailed to the address on the invoice.

Late payment. Invoices not paid by the due date accrue a late fee of 1.5% per month (or the highest rate allowed by law, if lower) on the unpaid balance. We may hold new orders until past-due balances are paid. You agree to pay reasonable collection costs on overdue accounts.

4. Cancellations

You may cancel an order until it enters production. To cancel, contact us as soon as possible at orders@inkaspromo.com or (833) 465-2019.

• Before production: we will refund your payment, less any design or artwork fees already incurred and any non-refundable supplier charges for goods already purchased for your order.
• After production starts: orders cannot be cancelled, changed or refunded, because each item is custom-made for you.
• PO orders: the same rules apply from the date we receive your approved PO.

5. Artwork and Intellectual Property

You keep ownership of the logos, artwork and content you send us. By submitting artwork, you confirm that you own it or have permission to reproduce it, including any trademarks, copyrighted images, names or likenesses.

You give us permission to use your artwork only to quote, produce and ship your order, and to keep it on file for reorders.

Content we may refuse. We may decline or cancel, with a refund, any order that we believe uses trademarks or copyrighted material without permission, or that contains offensive, hateful, harassing, obscene or unlawful content.

Artwork we create. Designs, mock-ups and digitized or vectorized files that we create remain our property unless we agree otherwise in writing. You may reorder them through us without paying the design fee again.

Showcasing our work. We may share photos of finished products on our website and social media. Let us know if you prefer we don't feature your order.

6. Production and Turnaround

Standard production is about 7–10 business days after proof approval and payment (or receipt of an approved PO), plus shipping time. Rush production may be available for an added fee.

Turnaround times are estimates, not guarantees. Delays can happen because of supplier stock-outs, carrier issues, holidays, weather or late artwork or approval. We will let you know promptly if your order is delayed. If you have a firm in-hand date, tell us before you approve your order.

Normal production variance. Custom decoration is not identical from piece to piece. The following are not defects:

• Slight differences in ink or thread color compared to the proof, your screen or earlier orders
• Slight shifts in print or embroidery placement and size
• Color differences between decoration methods (for example, digital vs. screen print)
• Minor variations in garment color, dye lot or fit from the manufacturer

Over/under counts. Up to 3% over or under the ordered quantity is an accepted industry standard. If we ship fewer items than ordered, we will credit or refund the difference. Any extra items are yours at no charge.

We ask that you do not pre-wash new garments before wearing, and follow the care label.

7. Shipping and Delivery

Inkas Promo operates online only. All orders ship; we do not offer local pickup or in-person drop-off.

• Free shipping on orders of $200 or more shipped to one U.S. address. Orders shipped to multiple addresses or individual recipients have added shipping charges, shown on your quote.
• Address changes can be requested within 7 business days of ordering, as long as the order has not shipped.
• Correct address. You are responsible for giving us a complete and accurate shipping address. Reshipping costs caused by an incorrect address are your responsibility.
• Tracking is emailed when your order ships.

Lost, stolen or damaged packages. We are responsible for your order until the carrier marks it delivered. If a package is lost or damaged in transit, contact us within 14 days of the expected delivery date and we will work with the carrier and replace or refund the affected items. Once a package is marked delivered to the address you provided, we are not responsible for loss or theft, but we will help you file a claim with the carrier.

Please report visible shipping damage with photos of the box and items.

8. Defects, Returns and Exchanges

Because every item is custom-made, we do not accept returns for change of mind, and all sales are final except as described below.

Misprints and defects. If your order arrives misprinted, defective or different from your approved proof, contact us within 14 days of delivery. Please include your order number, a description of the issue and clear photos.

• We will review the issue and may ask you to return the affected items. If so, we will provide a prepaid return label.
• If we confirm the problem is our error, we will reprint the affected items, refund them, or issue store credit, at our choice.
• Our responsibility is limited to the affected items only, not the full order, unless the whole order is affected.
• Issues reported more than 14 days after delivery, items that have been worn, washed or altered, and normal production variance (Section 6) are not covered.

Size exchanges. If you ordered the wrong size, we can produce replacement items in the correct size at your cost, including the garment, decoration and shipping. Contact us to request a quote. We are not able to resell or refund the original items.

9. Services We Don't Offer

• Decorating customer-supplied garments or products
• Local pickup, drop-off or in-person appointments
• Drop-shipping
• Kitting and fulfillment services (we can source your items, but kitting must be handled by a third-party fulfillment provider)

Online and fundraiser stores. Group, staff and fundraiser stores may have their own terms for commissions, store hours and closing dates, which we will provide when the store is set up.

10. Warranties and Limitation of Liability

Disclaimer. Except as stated in these Terms, our products and website are provided "as is." To the fullest extent allowed by law, we disclaim all other warranties, express or implied, including merchantability and fitness for a particular purpose. Garments and promotional products are covered only by any warranty their manufacturer provides.

Limitation of liability. To the fullest extent allowed by law, our total liability for any claim related to an order will not exceed the amount you paid for that order. We are not liable for indirect, incidental, special or consequential damages, including lost profits, missed events or deadlines, or reprinting costs from other vendors.

Indemnification. You agree to defend and hold harmless Inka's Screen Printing LLC and its owners, employees and production partners from any claims, losses or costs (including reasonable attorneys' fees) arising from artwork or content you provide, or from your breach of these Terms.

11. Governing Law and Disputes

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law rules.

If you have a concern, please contact us first. Most issues can be resolved quickly. Before filing any legal claim, both parties agree to try to resolve the dispute informally by written notice and good-faith discussion for at least 30 days.

If the dispute is not resolved, it will be brought in the state or federal courts located in Travis County, Texas, and both parties consent to the jurisdiction of those courts. Either party may bring a qualifying claim in small claims court.

12. Other Terms and Contact

Changes. We may update these Terms from time to time. The version posted on our website when you place your order applies to that order.

Other policies. Our Privacy Policy explains how we collect and use your information and is part of these Terms.

Entire agreement. These Terms, together with your approved quote, proof and invoice, are the full agreement between you and us. If any part of these Terms is found unenforceable, the rest remains in effect.

Contact us

Inkas Promo (Inka's Screen Printing LLC) 2028 East Ben White Blvd #240-3924, Austin, TX 78741 Email: orders@inkaspromo.com Text or voice: (833) 465-2019 ASL: leave a video message using the link on our website Hours: Monday–Friday, 9 AM–5 PM Central